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Introducing the Newer, Better, My Clinic Online Portal from Care Net Consultants

Introducing the Newer, Better, My Clinic Online Portal from Care Net Consultants

With every year that passes, markets and preferences evolve. 2020 saw a challenge emerge for the world, effectively changing the way business is done – a friendly meeting evolved into a digital video call, a friendly smile evolved into a 3-ply surgical mask and a deal-landing handshake evolved into the “elbow bump” as demonstrated by our esteemed president. Many organizations have, unfortunately, not been able to weather the storm and succumbed to the fiscal effects of the pandemic. Although hard-hitting for many companies and households, the year has presented opportunities too. Businesses had the opportunity to rethink their processes, adjust workflows and revise strategies to evolve and possibly redefine themselves in a new age. Care Net Consultants have embraced the need for change and to evolve, so that we can work towards elevating levels of customer service on an ongoing basis. The New Care Net Online portal called “My Clinic Online”, is a definitive example of such a commitment.

What is My Clinic Online?

My Clinic Online will now also be a portal for primary health and wellness and not just an occupational health portal. The system acts as a central hub for access to a clinical, occupational and wellness network, to enhance our ability to serve our market better. We aim to provide a system where a centralized consultation can be completed from consult to script and referral in one convenient space.

What are My Clinic Online’s New Features?

The new features offer a system for a holistic medical network where direct consults with medical practitioners can be accessed with astounding benefits such as a live video consult, fast yet thorough diagnoses and patient medical storage for traceability and building a medical history in real-time. All recorded videos can be stored in the patient’s profile for consulting on follow-ups and proceeding medicals. A vast symptoms database allows the service provider to capture current symptoms quickly and accurately and link them to current consults for future reference on visit history and access for Medical practitioners to consult and diagnose efficiently – pair these with our advanced examination form capture module, and a tedious process is streamlined.My Clinic Online now boasts a convenient and rapid referral letter, medical prescription or even medical certificates (Sick notes)generation system, whereby a medical practitioner may generate these in real-time. Having such a set-up will decrease absenteeism and time-consuming doctor visits. The system opens scope for medicine dispensing with accurate tracking capability using ICD-10 codes to control consumption by patients.

My Clinic Online Interface

From an interface standpoint, healthcare providers may access important vital signs and other metrics within the patient’s profile, providing an overview of current health. Changes in a patient’s health can be monitored with a line graph module tracking changes in BP, BMI, Glucose levels and Cholesterol. A complete overview of health status at the click of a button. Surgical histories can be captured on a patient’s profile, providing the healthcare provider with an in-depth history into previous surgical procedures in a patient’s history which provides useful data to make informed decisions regarding treatment plans, fitness for duty status or further referral if need be. Our comprehensive allergies database rounds off our interface, providing access to capture a patient’s known allergies which is added to their My Online Clinic profile, ensuring a comprehensive medical history is stored. From an administrative perspective, the all new Care Net Online facilitates planning and follow-up activities, such as bookings, referrals and follow-up bookings for patients.

The networking possibilities provide a complete medical Network that can be tapped into as required. Wellness plays a vital role in any employee’s professional and personal life and access to sound wellness advice can distinguish between a productive and motivated employee, and one that may be suffering burnout. The new Lifestyle assessment modules provide a programme development for patients, whereby suggested lifestyle improvements can be developed into a programme which will assist the employee to manage their lifestyle in the aim of improving overall health. This may be further enhanced with access to psychologists to determine wellbeing under a psychometric evaluation, whereby employees are not assisted to survive but rather, thrive in the workplace and all avenues of their lives. Stress management programmes, Men’s health and even family planning may be accessed on My Clinic Online.

Is occupational health still part of My Online Clinic?

Not only is Occupational health still a part of our new platform, it is our core and it has been enhanced. My Online Clinic provides an overview of an organisation’s current workforce in terms of fitness for job description status. With such streamlining, Care Net Consultants are able to be more efficient in assisting customers with queries on status of their workforce, tracing medicals done and medicals due and bulk emailing of Certificates of Fitness (COF) reports to customers is a possibility, providing more convenience than ever before. The platform has opened scope for Care Net Consultants to provide cutting edge services such as psychometric evaluation with battery tests for Drivers or operators of heavy machinery as well as instant referrals for employees requiring treatment in order to be declared fit for duty. Ease of access and a higher possibility of internal accuracy, translates into a seamless experience for a customer when making a booking or following up on status of certification.

Our system has been enhanced and remodeled to be faster – taking advantage of the speed allows our efficient staff to translate this advantage into superior customer service all round. Technological advances assist in Care Net Consultants taking advantage of higher security levels when storing and transferring your workforce’s sensitive data. High encryptions and secure SSL certificates ensure a secure connection between our servers and users’ browsers. Unwanted access remains a constant worry for many customers utilizing web-based systems, but Care Net Consultants have worked tirelessly to ensure such information remains how it should be… confidential. Care Net Consultants are continuously evolving to exploit technological developments and translate these developments into better services for our external Stakeholders.

To know more about these developments or require any assistance with your occupational Healthcare needs, contact them on (011) 312-3737 (option 1) or email them at sales@carenetconsultants.co.za

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My first interaction with Care Net was amazing – the consultant’s response to my mail was quick and efficient. The service they rendered was outstanding.
Whenever a booking or an appointment was requested it was booked without any hassle, and they were always willing to accommodate and assist even though I sometimes cancel at the last minute or make last-minute appointments. Our rep Nicole, in particular, has been awesome. Each time an appointment was made she would call and confirm and see how she can assist further, which made me as a buyer and manager feel acknowledged.

Nargis Pathan
Nargis Pathan

We have been using the service from Care Net since the inception of the project in October 2018 and have now used the same services for our other projects. The service rendered is a very convenient one for the line of work that we do and unfortunately some of the times we request the services in remote areas. I must applaud the teams and say we have worked with a couple of professionals, especially with carrying out the medicals on the sites we request.

Ongeziwe Ngcetane
Ongeziwe Ngcetane

We the staff at Securitas Specialized Services at Cape Town International Airport would like to thank Care Net consultants for their excellent services that they provided over the years. The staff is always friendly and helpful. I would also recommend any company to make use of their services as they always deliver on time. What I also acknowledge is that even on short notice they also go the extra mile assist. CARENET YOU’RE THE BEST.

Lindsay Delilly
Lindsay Delilly

For the past five years, we have been using Care Net Consultants and there is no way I will use any other supplier. The rate of their service, customer care and the quality of their product go unmatched in their industry.

Barnard Potgieter
Barnard Potgieter

From general construction medicals to operator medicals Ruwacon conducts their medicals at Care Net, make use of Care Net facilities or the mobile medical bus to conduct medicals at construction sites within the Western Cape. The convenience to conduct medicals on-site save time and money that benefit both parties, ensure happy clients.

Juan van Wyk
Juan van Wyk

Even though I haven’t met the Care Net staff face-to-face, I can always feel their smile and eagerness to help every time I call. They are friendly and professional. They are my one-stop-shop.

Khumo Ganyane
Khumo Ganyane

The service received from Care Net is excellent. I would rate the following services I received from the company:
Booking confirmations: I give 10 out of 10
Services at the clinics: Excellent
Issuing of medical certificates: 10 out 10. Medicals are available at the quickest turnaround time.

Lucy Jiyane
Lucy Jiyane